Missing Gamecard Text

[Pumpkins]

Hi I bought a PS5 from the Skipton Store on the 9th September 2025 with the offer of the £125 EE Gamecard included. I got Intouch with EE about this on the 10th October to be told it is 30 days and then I should receive a text with the code. We are now the 6th November 2025 and I still haven't received this. Please can this be sorted quickly as it is a Christmas gift and it would be good to be able to choose some games.

[Michael_D · Accepted solution]

Hi @Pumpkins 

Welcome to the community.

I know you'll be keen to get the game card to get games before Christmas.

You would normally receive a text with the Game Card within 2 working days of getting the console, and if not received our customer service guides can chase it for you.

If you've still not heard anything after speaking to the team last month, I'd recommend giving them another call so they can check the latest update on your account, and if needs be, chase it again for you.

Michael

[Pumpkins]

Thank you, I have been given the email address to contact them. 

Will see what happens now. 

Thanks Daisy 

[BodgeOfEngland]

Hi Daisy,

Hope you don't mind me asking, did you get this resolved?

I only ask as I bought something a few day's ago that should have come with £50 EE GameCard and I have not recieved it yet, was curious if you managed to sort it and if you would not mind sharing the email address?

They've promissed me it will be sorted by Monday but I have my doubts.

Thanks

Adam

[Pumpkins]

I got a code on the 19th November but then the payment failed. I have been back in touch with EE twice, who have sent another email for another code to be created.

So as of today Thursday 27th November it still isn't sorted. 

Hope you manage to get yours sorted, but when I have contacted them previously they mentioned something about a 14-30 day waiting period to make sure the item isn't returned and the Gamecard used within that time. 

Email is bhneegaming@waivpay.com

[BodgeOfEngland]

I'm sorry to here it has not been sorted.

I've just spoken to someone on the phone at EE, they have said that you receive the GameCard after the 14 day cooling off period has expired.

I mentioned that this was not mentioned on the web site.

So I need to wait until the 9th December to see if I get a voucher.

Thanks for the email address, I will use it if I have no success.