How can I use my Game Pass subscription?

[Tolga1]

When I buy my broadband package, selling specialist told me that I have free Game Pass subscription rights for 6 months in my package. But I haven't used yet because of I don't know how to use that. Can somebody help me how I use that?

[Christopher_G]

Hi @Tolga1 

Welcome to the community.

Have you received an email with an activation link? Please check your spam/junk folder, in case it made its way there.

Chris

[Tolga1]

Hi @Christopher_G ,

Thanks for respond. 

No, I haven't received any link due to a fault during apply for the package. I guess a supporter in the call centre wrote my e-mail address incorrectly. So, my installation was postponed several times. Finally, one in call centre correct my e-mail address and I've got my installation. During this time, I couldn't got my activation link.

[Christopher_G]

OK, thanks for checking, @Tolga1 

I recommend speaking with our Customer Service team. They'll be able to look into this and help you get your Game Pass Subscription.

Chris

[Tolga1]

I found an activation link on my SMS inbox, but, when I try to click appear this page.

Here is the text.

Hi from EE.
Your broadband package includes Xbox Game Pass Ultimate 6 months included. It'll be ready within 14 days of your activation. If you try to claim it before then, you may be charged. To use your pass, visit ee.co.uk/go/gaming and tap Add/Activate. Please make sure you log in to the Microsoft account you'd like to add your Xbox Game Pass Ultimate to.
Thanks.

[Christopher_G]

Hi @Tolga1 

Welcome to the community.

Could you try again this morning, to see if it works better now?

Chris

[Tolga1]

I’ve already tried but same circumstances 

[Christopher_G · Accepted solution]

OK, thanks for trying again, @Tolga1 

I recommend getting in touch with our Customer Care team so they can try and get it all linked from our side for you.

Chris