Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Twlightbro1]

Add to plan

[Christopher_B]

Hi @Twlightbro1

Thanks for that, could I just check when it was you placed the order, and have you had confirmation of your order?

Thanks

Chris 

[Twlightbro1]

Today it said thank u for resignation us with two hand controllers and
membership card

[Christopher_B]

@Twlightbro1 It sounds like you've registered your interest rather than placing an order. That means we will let you know as soon as stock becomes available.

Thanks

Chris 

[Twlightbro1]

Can you place order for me

[Christopher_B]

I'm afraid not @Twlightbro1.

When you get an email about stock then you should be able to place the order yourself.

Thanks

Chris

[Twlightbro1]

Hi there can I preorder ps5 with membership card

[Leanne_T]

Hi @Twlightbro1

Thanks for coming back to us. 

If you are eligible for add to plan, and your marketing preference's are turned on, we will contact you when we have stock available. 

Thanks. 

Leanne.

[TJ2372]

Hi, I ordered a Ps5 on Tuesday 3/8/21 after receiving a text about my registration of interest and I also have an email confirming that the order was placed, I was just wondering when I should expect to see delivery, as when I called 150 the lady told be it should be out to be to me by tomorrow (4/8/21).

Thanks in advance.

[James_B]

Hi @TJ2371,

Welcome to the EE Community. 🙂

You'll receive a text message with tracking details as soon as your order has been processed and dispatched.

James