Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[BomagJJ]

@murpo same bundle as me and looking back, we ordered around the same time. So potentially good news for me then. The only problem is I'm moving on Sat (not far away) so my mate may have to sign for it as I'm moving my stuff. Hope he can and they're not gonna be super picky!

[astonavfc]

@BomagJJWhy would EE leave the stock to decontaminate but Argos ship same day? Hmmm, I know that's what we all heard, maybe EE get their stock a day later than everyone else, hence the delay last week?

[BomagJJ]

@astonavfc can't really 100% trust what staff say but DST have been consistently stating that they get deliveries on a Thursday. Not sure why it has to decontamimate. Maybe that's DPDs rule!

[murpo]

@Thebatmanofbelf  I didn’t get the same text the others got the other day. My account originally had errors and they had to fix things and I think they ended up manually processing it, I can see the order under my add ons in my EE account, the executive department and everyone else has confirmed my order is ok and there are no more errors with it.

the guy on the phone today seemed very confident that I will get a DPD notification today or tomorrow and he told me to call on Monday if I didn’t get one. He said he can’t guarantee it though.

[Keemusabi94]

I’ve just landed a PS5 disc console with Spider-Man from GAME as a back up.

I had errors with my order originally too, it also got manually processed, and I haven’t received a single text. Yesterday I was told an entirely different phone number was linked to my order and today I have been told this is not true. Yesterday the lady and her manager too could not change the number on the order.

so I have had no texts, I can’t receive anything from DPD and I can’t see the add to plan order on my cccount, yet they keep telling me my order is fine. I think there’s too many indicators showing that in fact, my order is not fine. 

im 50/50 sure to whether I am going to receive this order or not, thus the order made with game as a back up.

fingers crossed.

[Hartley72]

Have you got a Xko number?

[Britisheagle]

Credit to Game as well, everyone that had outstanding orders have started to receive delivery confirmation. 

Here's hoping EE do the same

[Dannyms]

Lol at the people who are coming back for a second round of disappointment from Ee. 

The sensible thing to do was to get a backup option from another retailer. 

[Keemusabi94]

@Hartley72 

if that question was meant for me...yes I have an Xko number, every time I ring I just get told it’s an ‘open order’ and like I said I’ve had no texts or anything it’s been a bit of a drag really.

[Britisheagle]

@Keemusabi94 

You and I seem to be having EXACTLY the same experience.