Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[seanhicks]

Yea dpd don't hold the stock for them 😂 they just collect it from ee and
then deliver it for them 😂

[Dewi67]

Does anyone know if EE use dpd to deliver returns packaging for when you trade in a phone because I’ve just received a dpd email from EE and I have ordered a PS5 and I’m eagerly awaiting the dpd notification like yourselves so don’t want to get my hopes up thinking it’s the ps5 😂

[MESSBAND]

As DPD seems to be their main logistics partner one would assume they use that for phone trade-in's as well.

[MESSBAND]

@Dewi67 Are you PS5 only? If so it could also be them having gotten some stock today and sorting all leftover console only people 😕

[Dewi67]

@MESSBAND nope I got the additional controller and ps+ ordered it at 8:22 just in case you wanted the time 😂 that’s why I’m very sceptical about it. Upgraded my phone today as they would waver the early upgrade fees and the phone is not in stock yet and the advisor told me I’d receive the returns packaging before the actual phone I just didn’t think dpd would deliver trade in packaging 😂

[murpo]

@Dewi67 Royal Mail delivered my trade in packaging 

[Outlawz69]

I know years ago when I used to do a lot of work for a third party for EE and Orange before that, Their warehouses were based out of  Kuehne & Nagel , warehouses . 

Main Service Centre for repairs was just outside of Banbury. 

Things have probably changed a lot now especially with the ownership from BT, 

But most likely EE will have implanted logistics staff in DPD warehouses and the items are shipped and managed from there. 

Logistical hubs around the country so to speak. 

Majority of the EE offices and I have been to them all, are mostly just Contact centres and administration offices. 

Thats how a lot of operations most likely work.  Its unlikely the support staff you speak to today can tell you much more than whats on their systems unless of course they are lucky enough to know someone involved in the logistical elements

[Dave_Mac]

Yey!!!!!

[Dewi67]

@Dave_Mac Omg if you got one too maybe it is my PS5 and the trade ins are Royal Mail, I’ve been on this forum since day 1 and this is the most excited I’ve been 😂

[Dewi67]

@murpo i hope their Royal Mail anyway 😂