Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Kory1]

@JakeN1994  Hey JakeN, I went for the same, PS5 + extra controller, £45 a month, super weird because despite receiving these messages they haven't taken the £10. No mention of VAT tho

[dearlyphoto]

@Gdownes Yes, as below... nothing about status updates, but rather simply when dispatched.

Keep track of your order

Ordered a device?

• Look out for an email with a link to track your order.

• You'll get a text when your order's on its way.

[Cameron145]

@dearlyphoto “regular weekly messages”  I would find it hard to believe that was a mod positing on a forum. If it isn’t a text or email perhaps a pidgeon will fly by shortly with a scroll.

[Gdownes]

@dearlyphoto just in case you can't find it here you go. Now off you pop 

[Jules1270]

I quote this from my email..

Thank you for placing an order for Add to Plan on your account. You can expect to receive your PlayStation 5 before 15th December 2020.  We’ll keep you updated by text message on the progress of your order.

[dearlyphoto]

@Gdownes Yes, which goes directly against what you are stating. 'Progress' means as the order moves along, not 'we'll send you the same message every day to let you know that your order has not progressed at all and will still be with you by mid December'.

Try harder.

[Spaceman01]

Just had the £10 taken out and email to say my ps5 has been ordered and will be delivered before the 15th, Sim only! Happy.

[Gdownes]

I didn't say everyday, you just got the hump cause you've been proved wrong and now you're having a little huff. On the progress would include, dispatches, delays, when it has been added to the plan. I didn't say I wanted an update I am just waiting until the 15th but don't try tell people what they should or shouldn't be doing. No one appointed you EE forum king 

[hb719]

Stop being salty. It is clear the communication has been poor, aside from them saying they'd be in contact, the little contact there has been has been muddled. They clearly didn't mean they'd keep us updated via forum, they mean by e-mail or text, as others have shown. Being contrarian doesn't make you smart and your attitude is reprehensible.

Aside from this though, I fear we won't be getting any messages from DPD today. EE had said we get free Monday-Friday to delivery, not sure how that would work over the weekend.

[Gdownes]

@hb719 if it is shipped on a Friday it would be for a Monday delivery. However DPD do let you pay for weekend delivery sometimes 🙂