Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[dearlyphoto]

@Gdownes Yes, correct. Finally you're getting somewhere. A change to your order would be progress. So, that might be for example, a sim only customer who has only just had their order confirmed.

It would not be anyone of us in the boat of having ordered last week, on contract, with an advised delivery date of mid-December when we are still in that exact same position.

This really isn't hard to understand.

[JordJosh91]

Might try and buy the rights to this forum thread and turn it into a film, this current fight scene will be intense.

[hb719]

@Gdownes Ahhh ok, thanks for the info!

[JakeN1994]

@Kory If you go onto your EE app and go onto add ons does it say £55 add to plan?

[dearlyphoto]

@hb719 Kindly demonstrate how EE 'clearly' meant that would email or text us when the order status had not changed.

Tip: you're going to find that a tricky task.

[Gdownes]

@dearlyphoto again, I didn't say i needed or wanted an update. You are the one coming on thinking you're the god of patience putting other people down for wanting an update. Some people want it, does that effect your life in anyway? No 

[Joeywestham]

Just received text confirmation with XKO and details of my plan.

Also has been added to my plan on my EE finally.. so that's even more confirmation.

The add to plan has been listed as £55per month, however an additional item shows £10 loyalty to be deducted to my bill every month.. bringing it down the correct add on price of £45.

Finally absolute confirmation. Delivery still remains by 15th December, however I was aware of that when I ordered, I must be one of few people to read T&C's.. but as a solicitor, it's pretty normal 

[Kory1]

@JakeN1994  It says add to plan 40 and ad to plan 5,

If I click on 40, it says £33.33 without VAT

[Sazzleroberts]

So is everyone getting texts now ?

[dearlyphoto]

@Joeywestham Careful there Joey, folk don't like this type of factual information around here.

Delivery still on track for mid December? Just not good enough. We want UPDATES!!!!