Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Vicki71]

I have nothing on my dpd app? How can I get another way of assurance that I was successful in getting one? I have xdo number and email but nothing heard, hope you haven't over sold.

[Vicki71]

Did ee contact you?

[Mech__warrior]

Hi 

I ordered my ps5 on Dec 14th -- can you give even a rough idea of a delivery window ? 

When I try to track I just get this ...

.

Any information you give would be gratefully received ....

Thanks 

[TheNavlar92]

I’m the same. Ordered mine on the 14th. So it was I’ll have been in stock then. As it went out of stock that night. As I’ve been checking it constantly.

I’ve checked this feed. It seems EE won’t update you until the courier has it. It seems I am and you are in that stage. So it is just a waiting game.

From what the community EE staff members have said. It’ll arrive within 14 days. So for us could be 28th December. Or after if 14 days doesn’t include public holidays.

The other worse case scenario is that they’ve over sold stock. Which would be hard to do as it’s a matter of scanning in and scanning out stock. But who knows (EE do haha).

Sent from my iPhone

[James_B]

Hi @Vicki71,

Has the upfront payment for your order been taken?

James

[James_B]

Hi @Mech__warrior and @TheNavlar92,

Please allow 14-21 days for delivery of your order.

Thanks

James

[Vicki71]

Just says pending on my bank,

I ordered at 2ish on 14th, received xdo number and email...

Has it been over sold?

[James_B]

Hi @Vicki71,

That's totally normal, if you can see your payment pending and have an order number, we have received your order.

Please allow 14-21 days for delivery.

James

[Marccassidy88]

I ordered mine Tuesday and received today thanks EE 👍

[Mech__warrior]

Mine arrived today .

Outstanding job EE !