Gamepass Ultimate 12 months not given as promised

[Paulagan95]

I have been with EE for over a year now, I was promised a 12 month subscription to gamepass ultimate, I try to add it on the app and it just keeps refreshing itself. False advertising in my humble opinion, it was one of the reasons I signed up with EE. If i could leave the contract without a fee I would, terrible provider, even worse service/website.

[Rach_H · Accepted solution]

Hi @Paulagan95,

Welcome to the Community!

We certainly don't want you missing out on the Gamepass Ultimate, so I'm sorry to hear that you've not been able to get this activated in your app. I'd recommend reaching out to our team, and they can take a look into your account, and help you get this up and running.

Rach