Extreme lag spikes while gaming

[abdulmannan454]

Hi,

So I recently changed my ISP provider from Virgin to EE, and ever since the change I have been experiencing lag spikes on online games that go from 9ms to 400-600ms every few seconds. It happens so much that the game becomes unplayable. 
I have run a few speed tests and everything returns back normal (500mbs and 60mbps) however gaming has become unplayable, considering on Virgin, I had a stable ping of 20ms on a game.

I’ve already contacted the EE broadband help team and they didn’t help one bit. My router is the Smart Hub plus. Could someone help me fix this issue?

[Katie_B]

Good afternoon @abdulmannan454. 

Welcome to the community. 

When you called our broadband team what was advised?

Katie

[LukeKW]

i have the same issue did you ever find a fix or is it still like it 

[LukeKW]

Same issue here did you find out what it was ?

[Kamsta-R]

Why isn't EE responding? Same issue here

[Christopher_G]

Hi @Kamsta-R 

Welcome to the community.

I'm a gamer myself, so I know how frustrating this can be. Are you using a wired connection, or wireless? An ethernet cable straight into your console/PC should offer you a more stable connection.

Chris

[Kamsta-R]

On ethernet but still not stable

[Katie_B]

Hello @Kamsta-R. 

Thanks for getting back to us. 

Does the same happen when you use wireless?

Have you been able to report this to our technical care team?

Katie