Ee game card

Cleggers94 · ‎23-09-2025

I ordered the Nintendo switch 2 on the ee store and I haven't received my ee game card code and I'm struggling getting into my messages right now is there anyway they can be emailed instead?

Northerner · ‎23-09-2025

Hi @Cleggers94

There is no email you'll need to speak to EE CS on 150.

https://ee.co.uk/help/gaming/nintendo

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎23-09-2025

Hi @Cleggers94

There is no email you'll need to speak to EE CS on 150.

https://ee.co.uk/help/gaming/nintendo

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Cleggers94 · ‎26-09-2025

So after may phones calls regarding my missing EE game cards, I was advised to email bhneegaming@waivpay.com which I did as I also attached 2 screenshots of my order confirmations. How long can it take for them to reach back to you? Many thanks

Linzi_H · ‎27-09-2025

Hi @Cleggers94

I would suggest giving this team 3-5 working days to respond so they can review everything for you.

Linzi