PS5 add to plan with FC 26

[Clinton33]

Hi,

I purchased a PS5 disc edition via add to plan and it was supposed to come with a £125 EE Game card, £200 worth of vouchers for PS Plus and FC 26. 

I have only received the vouchers in the box and I know the EE gamecard will be sent to my email in a couple days, however, I'm just wondering why I have not received a copy of FC 26? 

Thanks

[Northerner]

Hi @Clinton33 

Just checking the sales page and it says:

EE GameCard

Unlike most gaming gift cards, our EE GameCard can be exchanged for any game on any console. To get the new EA SPORTS FC26 Ultimate Edition, simply use your £125 GameCard to redeem a PlayStation e-Gift Card via games.ee.co.uk. Once you've added the PlayStation Store credit to your account, head to the PlayStation Store and download EA SPORTS FC26 Ultimate Edition. This is the ultimate football experience, featuring hyper-realistic gameplay, exclusive Ultimate Team content and all-new ways to build your dream squad and compete at the highest level.

Please note, a physical copy of the game is not included.

If you want to find out more about how EE GameCards work, our help article has lots more information.

https://ee.co.uk/products/playstation5-slim-disc-24-month-bundle-with-25-ee-gamecard-ps-plus-extra-a...

Thanks 

[Clinton33]

Hi, 

No, the only thing in the box was an envelope with the vouchers for the PS Plus subscription.

Thanks

[Christopher_G]

Hi @Clinton33 

The EE Store page for the PS5 Slim Disc Edition (PS Plus Extra & £125 Gamecard) bundle says:

• Includes £125 EE GameCard to redeem the new EA SPORTS FC™ 26 Ultimate Edition.

You need to use the EE Gamecard credit to download EA FC 26.

Chris

[Clinton33]

Thank you all for your replies! Appreciate it. 

I still haven't received the EE Gamecard, is there anyone I should be contacting if I don't receive this in the next couple of days? It hasn't taken this long in the past. 

Thanks

[Katie_B]

Hi @Clinton33.

Thanks for coming back to the community. 

If you do not receive this within the next few days, please give us a call and our customer care team will be happy to look into this. 

Katie

[Envy85]

I’m having same issues, keep getting told it will be with me today, tonight etc and nothing now been told I’ve gotta wait longer…

if they can’t supply the EE gamecard when said they shouldn’t be selling it or offering it out.. I’ve seen people say they waited for months to get there card.

EE are a joke at the min don’t really care, complaints keep getting closed aswel..