Delivery

Rfdm90
Investigator
Investigator

‎01-12-2023 08:44 PM

I done an order the delivery is for my new address which I put on the order but dpd is stating it will deliver to my old address. I don't understand why is it stating my old address when I put my new address in. 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎01-12-2023 09:00 PM - edited ‎01-12-2023 09:09 PM

@Rfdm90  Because you haven’t updated your EE billing address.    Ie you need to up date your EE account information. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Rfdm90
Investigator
Investigator
In response to Chris_B

‎01-12-2023 09:08 PM

Thank you I will ring them tomorrow and speak to them as I presume they are shut now. Hopefully they can sort it for me. Thank you for your help. 

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Chris_B
EE Community Star
EE Community Star
In response to Rfdm90

‎01-12-2023 09:10 PM

@Rfdm90  You can do this yourself via your online EE account.    you’re going to need to speak with customer services to make dire they change that address for you order. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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