Consistent packet loss on PC games and browsers also internet disconecting

[Chaz1232432]

Since December i have experienced consistent packet loss on my pc so i had to resolve to a 3rd party app on my pc called ''Exit lag' this   has fixed the problem but means i have to pay monthly just so i do not experience these problems i just wish i could fix it PLEASE HELP Me

i also have a problem with my phone the internet sometimes just disconnects randomly but the main problem is the consistent  packet loss 

[Northerner]

Hi @Chaz1232432 

Which router do you own and which internet services/plan do you have. 

Thanks 

[Chaz1232432]

my router is ee-qgc2jg  

what do you you mean by internet services

[XRaySpeX]

Is the phone you refer to a landline or a mobile phone? 

[Chaz1232432]

it is a mobile phone 

[Northerner]

Router = type  https://ee.co.uk/help/device-help/compare-our-smart-hubs

Service= fibre package, mobile broadband etc 

Is your pc connected via ethernet or WiFi. If WiFi is this WiFi 7.

Thanks 

[XRaySpeX]

No, that's not your router but just its WiFi SSID.

What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[Chaz1232432]

it is a smart hub the service is fibre package it is connected via ethernet but i can also use wireless and i still struggle with packet loss on pc

[XRaySpeX]

Which Smart Hub? There are several. Please be specific,

[Chaz1232432]

it is the EE Smart Hub Plus