Can't Pay Monthly For A PS5

[Katarzyna13]

i wanted to pay monthly for a PS5 as i am a EE Customer for 2+ years but when i went to the PS5 Page i could only pay upfront, i can pay monthly for things like XBOX, ps 5 controllers etc but i can't pay monthly for any PS5's.

Could anyone help/explain to me why?

[Katie_B]

Hello @Katarzyna13. 

What PS5 bundle are you selecting?

Katie

[Katarzyna13]

The PS5 Disc Version with 24 months of PS Plus 

[Katie_B]

If you have still not been able to add this to your account please get in touch with our customer care team by calling 150. @Katarzyna13

Katie

[Katarzyna13]

is there any other way to get in contact with EE?

[Katie_B]

Of course @Katarzyna13. 

There is also a live chat option that can be found HERE. 

Katie

[Katarzyna13]

How can i speak With a real person? it only comes up with a digital assistant 

[Katie_B]

Hi @Katarzyna13.

That is the link that will take you to a live agent. 

Katie

[King10]

You hear anything about this? I also can't purchase via add to plan. There are things of similar price or more/monthly payments that I can get so it's odd.

[XRaySpeX]

@King10 : Do you already have a mobile phone or SIM contract with EE? You cannot order an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan.