Hi @AYO_Dec@AYO_Dec
"3 weeks straight with nothing in response"
However you have stated here that you are receiving a response, albeit not the one that you want.
Your options would be to continue trying to claim it via the same method until it either gets restocked or responds to confirm that the promotion has ended.
You could try and contact EE if you want to take it further. Unfortunately this is the nature of limited offers as it has been available since the launch of the game.
