Adding a ps5 to my account, some quick questions

[Mockingburns]

Just a couple quick questions. To start, during covid i added and paid off a xbox series s, now i want to add a ps5. for the series s, since it was the hight of covid, they didnt require photo id. has that changed any? if i order it online would i need photo id? 

could i do it in store? just walk into a branch and ask to add it to my contract? i've had issues with the website before. 

if i did it in store, would i need id? if not, am i walking out of there with the ps5 (if they have in the back) or is it still gonna ship to my home address?

what would be easier for me (someone who doesnt have any valid photo id) online or in store? 

[James_B]

Hi @Mockingburns,

Our add to plan range is only available online.

On the day of delivery, you'll be sent a PIN code to give to the driver for security.

James

[Mockingburns]

what about my other questions? 

am i able to do the transaction in person, at a store, and be able to walk away with the ps5 if they have any in stock, or would it still be sent to my home?

[James_B · Accepted solution]

Hi @Mockingburns,

No, our add to plan range can only be ordered online.

Hope this helps. 🙂

James

[Mockingburns]

it does, thank you ❤️ 

[Ianreeves]

I’ve tried to add a ps5 bundle to my account but it only gives me the option to pay the full amount .  
where as I want to add the pay monthly option which is advertised.  ????? 

[Katie_B]

Hi @Ianreeves. 

Welcome to the community. 

Are you trying to purchase this through the EE Online Store or by this page HERE?

Katie

[Bexiehemingway]

Every time I go to the add on and click on the ps5 all I get is something went wrong ..... try later 

Been trying for a few weeks now and it still won't let me buy it what can I do, I'm logged into my account 

[Katie_B]

Hi @Bexiehemingway. 

Thanks for coming here. 

What bundle are you looking to add?

Have you tried another browser?

Speak soon, 

Katie

[StevenS1989]

Hi I'm looking to add ps5 to my bill too but I just keep getting not eligible right now I'm coming up to my 3rd bill but I'm only with you for Internet and tv? Does this make a difference?