Add to plan - Edge PS5 Controller

[risingaboveit68]

Hey. Does anyone know why EE wont let me add the PS5 Edge controller to my add to plan? I can add TVs etc which are worth more in terms of value. I can have more items as not at my limit, but for some reason they pick and choose what they let you add to plan? Is this because they want to get rid of old stock so they put items on add to plan?

Frustrating so may take my business elsewhere if I have to pay the full amount up front.

[risingaboveit68]

So when an item has low stock levels you stop offering the item on an add to plan? 

[Leanne_T]

Hi @risingaboveit68 

If accessories and devices are out of stock and not available to add to plan this would not show available to order. 

Leanne. 

[risingaboveit68]

Thanks Leanne. The item must be in stock because you can purchase it using one off payment? One of your colleagues suggested that stock levels dictate as and when items are offered on a pay monthly. I just wondered when this was ? Is it when you have low stock? Etc?

Thanks
Sent from my iPhone

[Christopher_G]

Hi @risingaboveit68 

I've had a look into this and the stock should have been showing for add to plan. I've fed this back to the add to plan team, and they said they're looking into fixing it.

Could you give it a try again for me please?

Chris