Add to plan - Edge PS5 Controller

[risingaboveit68]

Hey. Does anyone know why EE wont let me add the PS5 Edge controller to my add to plan? I can add TVs etc which are worth more in terms of value. I can have more items as not at my limit, but for some reason they pick and choose what they let you add to plan? Is this because they want to get rid of old stock so they put items on add to plan?

Frustrating so may take my business elsewhere if I have to pay the full amount up front.

[risingaboveit68]

On my account it says I have 3 out of 5 accessories.....

[Leanne_T]

Morning @risingaboveit68 

Thanks for coming here. 

Do you have the PS5 Controller showing available on add to plan in your EE app or online EE account? 

Leanne 🙂

[risingaboveit68]

I have the normal PS5 controller showing amongst many other items, but when I search for the Edge Controller it is trying to force me to pay all upfront. It is not becuase it is too expensive as I can add TVs etc to my add to plan and laptops but not this?

Thanks

[risingaboveit68]

@Leanne_T 

[Katie_B]

Thanks for getting back to us @risingaboveit68. 

Are you selecting the Edge Controller from ee.co.uk or the EE Online Store?

Please could you try adding through this link HERE. 

Speak soon, 

Katie

[risingaboveit68]

Thanks Katie. I can see the item but when I log in the option for monthly payments disappears.
It can seem that I am not eligible but I can purchase other items that are worth considerably more,

Thanks
Mark
Sent from my iPhone

[risingaboveit68]

Thanks Katie and yes I can see the item using the link you kindly given. However, when I log in the item no longer appears in monthly payments. 
it is strange as I can see other monthly items some greater values as well. 

[Christopher_G]

Hi @risingaboveit68 

I've checked our stock levels and it looks like this product isn't available on add to plan at the moment.

Chris

[risingaboveit68]

Ahh thanks Chris I wasn’t aware that the add to plan is dictated by stock levels. So I assume you have low stock of this product? Nevermind will purchase elsewhere.

Thanks

Sent from my iPhone