Website error

[boudi_77]

It is 2025 and I have the same error. Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do. 

One of the worst websites for a phone company I ever come across, for Weeks I fail to upgrade because of this error..and no I wont call them for an upgrade it is my right seeing the options here instead of getting an error...time to leave EE

[boudi_77]

You nevrer been able to solve this error, and instead keep asking people to call 150..it is shameful!

[boudi_77]

No an error with your website that hundreds of people are reporting! 

[Rach_H]

Hi @boudi_77,

Welcome to the Community!

I appreciate it isn't ideal when you're not able to complete your upgrade online, but if you get in touch with our team then they can look into why you're having the issues you're having, and work to get this resolved.

Rach

[boudi_77]

I called 3 times already, no one knows what is error is about. You can try yourself...and this error has been for nearly a week now...It is surprising for a company of the size of EE..I have been with you for 16 years, it is unacceptable

[franksta99]

I'm having the same issue can't log in on web or phone, literally just reloading my page or tries loging me in on my phone over and over, no solutions found as of yet

[Chris_B]

@franksta99  Have you spoken with customer support about this ?   Have you asked them to reset your online account ?   It’s an account issue that you can’t resolve yourself.