Community Activity

Resolved! 5G router keeps losing internet - support issues

I'm having to reboot my 5G router a couple of times a day as it intermittently loses internet connection.Following a reboot all is well until the next time.....I've had the router for about 6 months and it's been very reliable until now, I haven't ph...

penport by Contributor
  • 11140 Views
  • 28 replies
  • 12 Helpful

eSIM

I tried to set up my eSIM on my new phone but now it looks like my sim is blocked. I can’t phone or text EE for support 

Resolved! Possible Scam

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anyb...

Beagle19 by Visitor
  • 9469 Views
  • 40 replies
  • 11 Helpful

Home Phone Adaptor not linking

As the landlines are moving to digital, I had to buy a home adaptor to link with the hub. On trying to link the adaptor with the Hub and following the instructions, the adaptor starts to flash red meaning its not linked.Ive tried this now four five t...

Wallsy10 by Explorer
  • 81 Views
  • 11 replies
  • 0 Helpful

2 week review of EE 1.6gbs

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 6...

Bluenose_Dave by Established Contributor
  • 48756 Views
  • 641 replies
  • 183 Helpful

Change to Lebara SIM

I am trying to set up a Samsung A266 Galaxy phone for a friend and he wants to use his Lebara SIM.I tried the SIM which will  work fine  on my phone but wont work in the Samsung. It gives a Network Unavailable Message.By process of elimination I have...

Firkin2 by Visitor
  • 15 Views
  • 0 replies
  • 0 Helpful

Resolved! Smart Hub Pro Management

Hi, Newbie here.I've just received my new Smart Hub Pro and Smart WiFi Pro and I'm looking for downloadable setup and management instructions.Can anybody tell me where I can find them please?