I currently have broadband with EE and was also looking to get a sim card, but whenever i try to look into "EE One" or "Explore Mobile" on the website i get "Your account’s cancelled To get our best prices, you need to be an EE customer." the broadband section and any other section of the website works completely fine.
I have tried phoning up to get this fixed which they put down to some reason such as "you are trying to add a sim card to a phone that doesn't exist" as i previously have a phone contract with ee but i was not trying to add a sim to any phone just trying to browse so i just hung up because after 30 minutes i was getting no where and the person on the phone was extremely unhelpful, i then went in store to speak to someone who was more concerned about selling me a sim card himself than actually fixing it, i want my account fixed not only the sim card so in the end it never got fixed.
i have attached photos of the mobile portion of the site not working and the broadband part working
Edit: would also like to add this can be replicated on any device/browser and even on the EE App
