problem with the My EE application

[Christopher_G]

They should be able to reset your online account completely so that you can register again, @robpec 

Chris

[robpec]

Hi, Yes, they reset it. I registered my account again but the problem is the same. I cannot register devices because I get a message that the devices are already registered on another account. It's been over 3 months now, I've been paying bills and I don't know why?!

[Christopher_G]

They may need to reset the ones that the other numbers used to be attached to, @robpec 

Do you know if they tried that?

Chris

[robpec]

Yes. My last interview was on Saturday (25/11/23). I was told that my email address had been reset and I needed to register again. I did that but the account number remained the same and there is no device

[Christopher_G]

OK, thanks @robpec 

This is something you need to discuss with our technical support team again. If everything they have tried doesn't work, they can raise a ticket to investigate it further.

Chris

[robpec]

This has been going on for over 3 months now and all I have are text messages about the ongoing investigation. If it helps, this is the investigation number INC2736103 Please help because I don't know what to do anymore 😭

[Christopher_G]

OK, thanks @robpec 

I've sent you a private message to try and get you some help with this. Please have a look and get back to me.

Chris