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please remove capcha from your site

2023tmobileuser
Established Contributor
Established Contributor

‎19-12-2023 04:38 PM

Captura.JPG

it always takes several attempts to get through

0 Helpful
9 REPLIES 9
Chris_B
Grand Master
Grand Master

‎19-12-2023 05:00 PM

@2023tmobileuser  Never had a captcha on EE website,  I get it with using Google when trying access the net. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎19-12-2023 06:21 PM

Hi @2023tmobileuser 

Thanks for coming back to the community 🙂

Does this happen when logging into your account using a web browser? 

Leanne 🙂

0 Helpful
2023tmobileuser
Established Contributor
Established Contributor
In response to Leanne_T

‎19-12-2023 06:28 PM

yes

0 Helpful
Leanne_T
EE Community Support Team
In response to 2023tmobileuser

‎19-12-2023 06:45 PM

Thanks for the feedback @2023tmobileuser 

Do you have your details saved in the browser you use? 

Leanne 🙂

0 Helpful
2023tmobileuser
Established Contributor
Established Contributor
In response to Leanne_T

‎19-12-2023 08:22 PM

yes

0 Helpful
Christopher_G
EE Community Support Team
In response to 2023tmobileuser

‎20-12-2023 07:57 AM

Does it happen on more than one device or browser, @2023tmobileuser? Have you tried clearing your cache/cookies?

Chris

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Chris_B

‎21-12-2023 05:41 PM

I get that "Confirm you're not a robot" pix but v. rarely. I last got it today on FF after not getting for days if not weeks.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
2023tmobileuser
Established Contributor
Established Contributor

‎30-12-2023 03:02 AM

logging in today took me 3 capcha attempts it kept saying i had got it wrong

0 Helpful
2023tmobileuser
Established Contributor
Established Contributor

‎02-01-2024 03:54 PM

it took 7 capcha attempts this time, PLEASE remove capcha from the EE website

0 Helpful