mobile plain upgrade

[flydomi1]

Hi guys.

Maybe I want to "upgrade" my mobile plan but I can not do it.I can not see any plan because webside of EE is not working well as usually.Someone can solve this problem?

Always I get "internal server error" when I try to "watch" the mobile plan.

Thank you for your helping EE.

[flydomi1]

Hi

Thank you for your help.

Yes I shall pop in one of the EE store to ask one of the staff member about the "sim plans".

Thank you the advice.

Have a nice day.

[Leanne_T]

Thanks for coming back to us @flydomi1 

Please let us know how you get on after visiting the store 🙂

Hope you get the upgrade sorted. 

Leanne.

[nyks]

It's 2025 and I still can't change or upgrade my plan from the comfort of my own home. Why? Because EE is apparently incapable of building a properly functioning website. I have to go to a branch or make a phone call. — it's honestly laughable.

[Chris_S]

Hi @nyks I'm sorry to hear that you're having trouble with us website.

Could you tell me a bit more about what's happening when you try to upgrade or change your plan, are you getting any error messages?

Chris S

[ZHOUX]

Hi @Chris_S why there are alway "Internal Server Error" on the most of online pages i tried to visit.

Is your IT team aware of this issue please?

[Rach_H]

Hi @ZHOUX 

Welcome to the Community!

I'm sorry to hear you're seeing this on our website. 

Is this only happening when you are logged into your account, or do you also see this when you are logged out? 

Do you still see the same error when you are using a different browser, or another device?

Rach

[ZHOUX]

Thanks very much for your reply

I have seen this both with my EE account logged in and logged out. I have tried use different browsers on my PCs and iPad  and the problem still persist. However, this problem are less frequent on the mobile browsers.

In addition, whatever product I clicked on in the Tech section, the pages were all showing: "Something's gone wrong It's not you, It's us"

I believe there is something seriously wrong on the website, and the experience on using it wasn't good at all.

Perhaps EE's IT team focused on optimising the website performance for mobile browsers other than the PC's, and wasn't aware the issue.

Zhou

[Ali_A]

Thanks for the details @ZHOUX 

When you are using the mobile browser, are you connected to your home WiFi or are you using mobile data? 

You mentioned it happens less on mobile browser- Is there any difference in experience between using mobile data or using WiFi?

Ali