linking sim to application

[pitchayut]

I can't link sim to my ee application 

when I got sms and linking it's said

We’re having trouble linking your products

You can try linking again or come back later when we’ve fixed things.

[James_B]

Hi @pitchayut,

Welcome to the EE Community. 🙂

Is it a brand new SIM?

Is it pay as you go or pay monthly?

Are you transferring a number from another network?

James

[pitchayut]

It’s brand new sim I just bought it from ee store It’s pay as you go

[James_B]

Hi @pitchayut,

It can sometimes take around 24 hours from activation before the number is recognised by My EE.

When did you first use the SIM?

James

[pitchayut]

Yes my first time use sim bought it and use then back home instead and I
can’t connect to applications to see my ee sim or to manage my package

[James_B]

Hi @pitchayut,

Have 24 hours past since you made your first call/text?

James

[pitchayut]

yes, I just know that application has maintanace

[James_B]

Hi @pitchayut,

Please get in touch with Customer Care so a member of the team can help you link your account.

They'll be happy to help. 🙂

James