error when trying to link sim

Tim149 · ‎26-08-2023

Hi,

I got a new PAYG sim card, when I try to link this sim on the app or website I get an error, to try again later.

Katie_B · ‎26-08-2023

Hello @Tim149.

Thanks for coming to the community.

I have sent you a private message.

Speak soon,

Katie

Tim149 · ‎26-08-2023

Can someone actually help me? You have DM'ed me, I have replied. No reply back or help received.

Katie_B · ‎29-08-2023

Hello @Tim149.

When you have a moment please check your community inbox. I have got back to you now.

Katie 🙂

fahadijee · ‎12-09-2023

Hi, I'm also having the same issue, could you help me please.

Christopher_G · ‎12-09-2023

Hi @fahadijee

Welcome to the community.

If you speak to our Mobile Care team, they'll be able to link the account for you on our side.

Chris

Tejan7867 · ‎29-09-2023

I am also having the same issue

Christopher_G · ‎29-09-2023

Hi @Tejan7867

Welcome to the community.

Does your phone have a credit balance or an active pack? You can check on our automated 150 service. Once it does, you should then be able to link your account.

Chris