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ee sign in keeps asking for pin. bloody sick. dont want pin code set up

kerrymarie
Visitor

‎15-08-2022 10:24 PM

 
0 Helpful
12 REPLIES 12
XRaySpeX
Grand Master
Grand Master

‎15-08-2022 10:36 PM

@kerrymarie : If you're referring to the MyEE app, it does need a PIN unless you want biometric auth.

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0 Helpful
Chris_B
Grand Master
Grand Master
In response to XRaySpeX

‎15-08-2022 10:57 PM - edited ‎15-08-2022 11:01 PM

@kerrymarie  even with using a biometric like fingerprint or Face ID you set up a pin because your biometric will then enter that pin for you and automatically log you in.   
this pin code is what keeps your EE account secure on your device. 

0 Helpful
Wilsondan_94
Explorer

‎15-08-2022 11:09 PM

I second this. The app already asks me to login to my EE account using email and password, it also uses Face ID, why do I need a pin also? Every time the app updates it also resets the pin 

sandraxmaria
Visitor
In response to Wilsondan_94

‎29-04-2023 03:29 PM

Yeah it just started asking me to do this, every time it’s updated. Just been using my face id for years!

0 Helpful
James_B
EE Community Support Team
In response to sandraxmaria

‎29-04-2023 03:40 PM

Hi @sandraxmaria,

Welcome to the EE Community. 🙂

Once you've set a PIN, you'll be able to reactivate your biometric login.

James

0 Helpful
Chris_B
Grand Master
Grand Master
In response to sandraxmaria

‎29-04-2023 05:35 PM

@sandraxmaria   If this only after an update it’s not a big deal.  ( I don’t get this with every update).  But if you log out of the app it will ask you for the pin.   If you just close the app then any biometric login will work every time. 

0 Helpful
Designtype
Investigator
Investigator

‎26-09-2023 05:51 PM

Signing in to EE on a Mac desktop via a browser EE asks you for email/username and password.

Signing in to the iOS app I have to sign in by entering my email/username (which I do by using touch ID) and then entering my password  (again which I do by using touch ID) - then it ALWAYS asks me to SET UP my PIN and then repeat the PIN. It then asks if I want to use Touch ID to open the app to which I answer YES. Then I get the Welcome to My EE and "Let's get your device set up to work with our app. To do this we'll need your permission to access some features on your device." and so I go through saying I want to allow updates and then I am in!

The iOS app does NOT remember the PIN you set up previously or that you wanted biometric entry even though it is ticked in the app settings - it is as kerrymarie says **** annoying!

I am using the latest app albeit on iOS 15.7.9 on an iPhone 7

0 Helpful
James_B
EE Community Support Team
In response to Designtype

‎26-09-2023 06:23 PM

Hi @Designtype,

Welcome to the EE Community. 🙂

Is this happening very time you log in or just after an update?

James

0 Helpful
Designtype
Investigator
Investigator

‎26-09-2023 07:12 PM

Hi James,

Every time - even if I have just logged out and log back in!

On the desktop through a browser it is fine - it's just on iOS devices

Kevin

0 Helpful