Hi @keri16
Read here for the Esim.
https://ee.co.uk/help/mobile/getting-started/esim/what-is-an-esim
You cannot do this abroad.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
