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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 597065 Views
  • 0 replies
  • 12 Helpful

Resolved! Cannot get into My EE

There have been many posts on this, and I see the problem still exists. I log in to look at my account, pay bill etc, and I am directed to a REGISTER page, where it asks me to add a new device and there is a space to enter the number. I DO NOT WANT T...

Spudee1917 by Established Contributor
  • 509 Views
  • 1 replies
  • 0 Helpful

New EE app is awful!

Don’t know about others but the new EE app on iPhone is almost unusable. When it loads it just freezes for up to 30 seconds and trying to navigate around, it frequently won’t scroll. The new app also does less than the previous one, so why change it?...

tb73 by Visitor
  • 733 Views
  • 5 replies
  • 2 Helpful

Resolved! Data Gifting Issues

I currently have several lines on my account and can gift data between the accounts as expected.I've just purchased a new SIM Only "No Frills SIM 1GB" for my son to use in his phone. This SIM is on the same account as my phone and it's under my name ...

PDF download

I received a text telling me that my latest bill is available. On checking, I can see the bill, but there is no option to download a .pdf of it.Is there a problem at the EE end? If I cannot download .pdf files from you, then I need to have a paper co...

Upgrade

 I am eligible for an upgrade and have been for some time now but I cannot use the upgrade function through the EE website. When I click the Upgrade box when it gives me the 3 options (Shop, Upgrade, Manage Account).I try to start a conversation howe...

_Hollyd2 by Visitor
  • 370 Views
  • 1 replies
  • 1 Helpful

My ee app

Is the ee app down because every time I log into it it tell’s me there are having problems with the app and to try again later, I’ve deleted it and reinstalled it and it’s still coming with the same problem. 

RubyD96 by Investigator
  • 536 Views
  • 5 replies
  • 0 Helpful

Cannot Upgrade Through Website Or App

 I am eligible for an upgrade and have been for some time now but I cannot use the upgrade function through the EE website. I cannot even click the Upgrade box when it gives me the 3 options (Shop, Upgrade, Manage Account). I have tried various brows...

Daulby90 by Contributor
  • 579 Views
  • 5 replies
  • 3 Helpful

What's happened to my EE app?

I opened my EE app and it was gone!At first, I thought it was upgraded with a new design, but when I logged in it sent me to their online site! What's happened? Where is the EE app?

AJ4Che by Investigator
  • 1478 Views
  • 12 replies
  • 1 Helpful