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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13443 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26663 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 557082 Views
  • 0 replies
  • 12 Helpful

Resolved! Account holder

Why is EE saying I am not the account holder and can I change this without calling?

Sue156 by Visitor
  • 393 Views
  • 1 replies
  • 1 Helpful

EE Login

Unable to login to EE account. I keep getting this message.  Due to recent activity with your account, we've blocked this attempt to sign in. Please try again later. If this continues to happen please contact us  

LindaP16 by Visitor
  • 1143 Views
  • 1 replies
  • 0 Helpful

Confused

I have setup a account and it’s asking me to link my plans but I have none 

Account by holder

Hi my EE app still sayin I'm not the account holder how  do I change  it  pleease 

SKS3 by Explorer
  • 280 Views
  • 2 replies
  • 0 Helpful

Discount codes

Im being advertised 20% off codes through the app, but when I try to get the code by messaging 150 it doesn't do anything. I've been with EE for as long as I can remember so I don't understand why I'd be shown the offers but am not eligible. 

Chireo by Investigator
  • 507 Views
  • 9 replies
  • 0 Helpful