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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8674 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22615 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 477681 Views
  • 0 replies
  • 12 Helpful

Tranfer data

Hi i need to tranfer some data to my daughter account but i cant because the app doesn’t work at the moment 

Barri by Visitor
  • 334 Views
  • 5 replies
  • 1 Helpful

Upgrade

Hi when I checked on Monday my up grade said I could upgrade for no fee I tried to order my new phone but it kept chucking my out thought I'd leave and try the next day but now it's saying I would have to pay for my upgrades what happen ??

Resolved! App under maintenance

My ee app has been unavailable for weeks saying it is carrying out maintenance. I can’t find out how much data or see my bills etc. was frustrating as I couldn’t resolve this before my recent holiday so could hardly use my phone.

Jane641 by Investigator
  • 4424 Views
  • 6 replies
  • 4 Helpful

App undergoing maintenance

Is anyone else experiencing ‘We’re fixing a few things right now’ on the EE app. My son also has had this today. We both have iPhones.thank you

JuliaP by Visitor
  • 744 Views
  • 4 replies
  • 3 Helpful

App

Dam app down again for "improvements " try improving it by making it work.. 18 months of crap service from this provider.  

Hello

I try to log în my i don't know why is not workin log to my account.i wait answek back.thank you