account login not working

itschels200 · ‎04-08-2025

ee app and website is shocking can not see my bill as its always saying this is not available right now been like it for months i report it and and they do nothing. i don't want to keep calling and having to wait on the phone just to sort my bill out EE sort it out its not hard to fix a small issue like this.

Schockwave · ‎04-08-2025

Hello @itschels200 ,

Welcome to the community,

You will need to ring customer service to get them to refresh your account, and then you should be able to log in again and it should work. Please also make sure that you have the latest app, which came out end of last week.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎04-08-2025

Hello @itschels200 ,

Welcome to the community,

You will need to ring customer service to get them to refresh your account, and then you should be able to log in again and it should work. Please also make sure that you have the latest app, which came out end of last week.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.