account PIN

[mangirdas1]

hello how i can reset my account PIN i forgot.

[Christopher_G]

Hi @mangirdas1 

Welcome to the community.

Which PIN is it that you're looking for? When are you asked for it?
Chris

[mangirdas1]

i am try log in app from EE i am use username password and last step PIN i dont no pin or forgot 

[Christopher_G]

Is it the EE app that you're trying to get into, @mangirdas1? What kind of phone are you using?

Chris

[mangirdas1]

yea is EE app sony Experia 

[Christopher_G]

If you enter it incorrectly a few times you should be diverted to the desktop site to log in again and reset the PIN, @mangirdas1. Are you able to do that?

Chris

[mangirdas1]

no is don't work

[Christopher_G]

What happens when you put the PIN in wrong three times, @mangirdas1?

Chris

[mangirdas1]

i am writing 10 times and just write "wrog PIN"

[Christopher_G]

OK, thanks @mangirdas1 

Could you try deleting and re-downloading the app please?

Chris