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Your final bill

WesTerallo
Explorer

‎18-08-2026 07:56 PM

I’ve signed back up to EE mobile, and my EE app and website account is still not connected to my new mobile SIM card I received 3-4 weeks ago and been using EE 5G for over 2 weeks now. Also I’ve paid my first bill recently. Why is there a bug? can someone tell me how to fix it please. As I’m keen to buy TNT sports as it cheaper via EE compare to purchase on HBO max. Thanks. 

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎18-08-2026 08:27 PM

Hello @WesTerallo ,

Welcome to the community,

You will have to speak to customer service to make sure that your old account is removed and then you should be able to then sign in afresh, or get them to refresh your account. 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
WesTerallo
Explorer
In response to Schockwave

‎18-08-2026 08:30 PM

Thanks. I’ll do just that when I get a moment. 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to WesTerallo

‎18-08-2026 08:31 PM

@WesTerallo , you are welcome, glad to be of help, hopefully you will get this resolved.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
0 Helpful