Why does the EE website never work?

[WebsiteBROKEN]

Doesn't matter if I am on my phone or computer, this website never works. I just get errors saying I can't log in or the same page loads over and over again, no matter what link I click. At this point I just want to upgrade my plan and instead I might just change providers. Anyone else always having this issue?

[Linzi_H]

Hi @nutsnut 

You will need to raise this issue with our technical support team if you're still unable to manage your account online. 
They will investigate exactly what's going on and work on getting a fix in place. 

If you'd rather not call us directly about this, I would advise you to Fill out our complaints form, and a dedicated member of the team will get back to you within 7 days. 

Linzi 

[eewantmymoney]

the website is not working

what the multi-billion dollar company not able to host servers and popupps everywhere

and the URL looks ugly

[Leanne_T]

Hi @eewantmymoney 

Thanks for posting, could you please let us know some extra details to help you further?

Which part of the website is not working? Is this your EE account? 

Do you get an error message? 

Leanne.

[amonk84]

I've been with EE for 10 years now. I just google searched 'why doesn't EE's website ever work properly ? ' which brought me here.

In all the years I've been with them, it's always been garbage and it's ridiculous that it's still like this.

I know this is an old thread but it highlights just how long their website/app has not been fit for purpose.

EE, you must do better.

[HorizonIT]

I've been working with HTML for nearly 30 years and I can tell just by the way the site loads that they have tried to be clever and produced a crock-of-****.
The first rule of ANY user interface is "does it serve the purpose?", functionality trumps all other factors.
You can put up with a site that looks pants if it functions well.
A site that look pretty but doesn't function is just rubbish.

I've no idea what engine they used to develop the site, but find the person who chose it and then sack them.
They have cost EE millions in lost revenue and annoyed customers.

It begs belief that we are 2 years down the line and it's still terrible, whilst EE say "What issues? Can you send an example?"

[pjotr]

I want(ed) to switch to EE but keep on getting the error message "We can't load this right now". This can appear at any point from clicking into the postcode entry box onwards. I've used an iPad and a Windows laptop (and two different browsers on the laptop). Occasionally I get tantalisingly close to being able to order the package I want.

I'm going to start looking at BT and Vodafone as the  3 year old website issue points to utter incompetence.

[Rach_H]

Hi @pjotr,

Welcome to the Community!

I'm sorry to hear about the trouble you're having, and I can understand how keen you are to get this resolved. Do you find you still have the same issues after clearing your cookies and cache, or if you use another browser?

Rach

[pjotr]

Hi Rach, as my post says, I used two different bowsers on my laptop. On my iPad, I think that I used just the one browser. I haven’t seen a website fail like this for a very long time - is the EE website perhaps about 20 years old? Certainly that is about when I was last asked to flush my cache and cookies. Given that this is a problem across two different device types and that some of my cookies will inevitably matter, I didn’t flush them. 

[nutsnut]

Ignore every response you get from the support staff here, they just try to  gaslight you that everything is fine and can't actually address your issue.

I've had this issue for years across multiple devices, multiple isp but the problem still persist.

[Rach_H]

Thanks for letting me know @pjotr. I'd recommend reaching out to our team and they will be able to look into why this is happening, so they can work to rectify this.

Rach