Why do I not get the online chat option?

ClaireO82 · ‎27-06-2025

I really need to speak to someone using the online chat but it’s not an option for me? Why is that?

Northerner · ‎27-06-2025

EE app - help - message us.

If this is not available then you'll need to call150. Have you searched the forums if it is a general question.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎27-06-2025

Hi @ClaireO82

EE app - help - message us.

If this is not available then you'll need to call150. Have you searched the forums if it is a general question.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎27-06-2025

As long as you are on a mobile contract, Live Chat will be found under the Help section of the MyEE app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ALIMALIK1 · ‎14-10-2025

Hii

Peter_W · ‎14-10-2025

Hey there @ALIMALIK1.

Welcome to the EE Community 😊

Our Messaging team are now available exclusively through the Help section of the EE app.

If you aren't seeing this, then I'd recommend updating both your app and the software on your handset too,

Just so you're aware too, it's only for pay monthly mobile customers that this is available right now.

If you're with us for Broadband exclusively, or on Pay as you go, then this won't appear.

Peter