cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why is there never anything when you follow links from the app

Vanmutt1
Investigator
Investigator

As above follow links as per photos and always dead. 

 

Screenshot_20251007_201433.jpg

Screenshot_20251007_201502_Samsung Internet.jpg

1 SOLUTION

Accepted Solutions
Peter_W
EE Community Support Team

Cheers @Vanmutt1, if all the above makes no difference, then it will be best to check in with our team so we can see how your account has been set up, and also look at whether this deal can be sorted over the phone. 

You can find all of the details you need on how to get in touch here:

Contact Us About Mobile Billing and Account | EE

Peter

View solution in original post

5 REPLIES 5
Peter_W
EE Community Support Team

Good morning @Vanmutt1.

Is it just this particular link that's not working, or is it any page linked within the app?

Have you tried logging in direct through a browser too?

Peter

Hi Peter, yes same through browser, desktop as well. Tried clearing cache etc all the usual stuff. Same for other links as well as manually going through to upgrade page.

Peter_W
EE Community Support Team

Cheers @Vanmutt1, if all the above makes no difference, then it will be best to check in with our team so we can see how your account has been set up, and also look at whether this deal can be sorted over the phone. 

You can find all of the details you need on how to get in touch here:

Contact Us About Mobile Billing and Account | EE

Peter

Just to check in again. I contacted 150 and spoke to level 1 tech help who passed me to level 2 tech help who said they would raise a complaint if I wanted but couldn't provide any other help. Not exactly inspiring me to stay.

Katie_B
EE Community Support Team

Hi @Vanmutt1

Thanks for keeping us updated.

Did our technical care team look to raise a ticket for this to be investigated on your account?

Katie