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Why are you taking extra money out of my account

Wheeler_500
Visitor

‎07-12-2025 10:15 PM

I already put the top up of the money in it why is it taking 13.50 out for 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎07-12-2025 10:30 PM

Hi @Wheeler_500 

There is no account access on these forums. You'll have to speak to EE CS on 150 about this issue.

Do you have an automatic top up. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎07-12-2025 10:46 PM

@Wheeler_500 : You have set up an auto Direct card Payment on your PAYG SIM to regularly buy your pack. So you don't need to top it up & any top-up that you do make can only be used for things outside your pack, like MMS & International Calls from the UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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