Who’s having trouble with the EE app?

[CM-74]

Network update 

[Chris_S]

Hi @Karl12 

Are you still having issues with your My EE App this morning?

Chris S

[SeasideJan]

The app kep going round in circles. It says I have no passkeys & when I opt to log in another way with pass codes to email & phone, it takes me beck to the original log-in page .

[Leanne_T]

Hi there @SeasideJan 

Thanks for coming to the community. 

Could you try deleting and re-installing the app to see if you can log in? 

You can find details on setting passkeys in our Passkeys for EE ID page, and if you set up a passkey, you can log in using your fingerprint, PIN or face recognition.

Let me know how you get on 🙂

Leanne.

[louise-s2016]

Me! ANOTHER night of not being able to access the app so can’t turn off my bedroom hub light off 😤

[AlanThePrinter]

My problem is not being able to get the app!

I am using Redmi Note 9 Pro running Android 12 and MIUI Global 14. 

When I go to download the app from Play Store it says the app is not available for my devices so I can't even get the app to see if I have any problems with it.

Anyone have a working older version that will work on my phone please?

[Karl12]

I’ve always had problems with the app I’ve been told they are looking into it
Sent from my iPhone

[AlanThePrinter]

Thanks for the feedback.

[dpruk]

I've been having problems logging into the app for at least 3 months. Tried again tonight and still the same. I can log in on the website  but when i go to manage account all I get is "This service isn't available right now " again its been the same for months which is a major pain as I share data. It is an absolute joke