Who’s having trouble with the EE app?

[CM-74]

Network update 

[Chris_S]

Hi @Karl12 

Are you still having issues with your My EE App this morning?

Chris S

[SeasideJan]

The app kep going round in circles. It says I have no passkeys & when I opt to log in another way with pass codes to email & phone, it takes me beck to the original log-in page .

[Leanne_T]

Hi there @SeasideJan 

Thanks for coming to the community. 

Could you try deleting and re-installing the app to see if you can log in? 

You can find details on setting passkeys in our Passkeys for EE ID page, and if you set up a passkey, you can log in using your fingerprint, PIN or face recognition.

Let me know how you get on 🙂

Leanne.

[louise-s2016]

Me! ANOTHER night of not being able to access the app so can’t turn off my bedroom hub light off 😤