Where are the spending cap options?

john19658 · ‎27-07-2022

I can't find how to setup or mange my spend cap on either the app or web site. I spoke with customer services & they couldn't find it either

XRaySpeX · ‎27-07-2022

@john19658 : Are you on contract or PAYG?

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john19658 · ‎27-07-2022

I Pay monthly contract

chistery · ‎27-07-2022

You also can only set a spend cap if you have joined or upgraded since Oct 2018.

john19658 · ‎27-07-2022

I’ve only join in the last few days.

Jon_K · ‎28-07-2022

Hi @john19658.

In your My EE Account, you need to go to Settings, Manage Plan, then Spend Caps.

You can also text SPEND CAP to 150.

Have a look at our Spend Caps Help Page for more information.

Jon

john19658 · ‎28-07-2022

Either it's not here or I'm in the wrong place, or My EE account Does not have the correct permissions for me, even though I'm the account holder. Please see attached.

Jon_K · ‎28-07-2022

Thanks @john19658.

Have you tried texting SPEND CAP to 150?

If you're unable to do this, I'd recommend getting back in touch with our Customer Care team so they can check your My EE Account permissions.

Jon