upgrade using an old handset

[johngod373]

It’s saying i can upgrade but when i go to chose a plan it’s saying there is none available.Is it because i’m using an old handset as my contract phone the screen cracked.It’s showing the old phone when i log in?

[Jon_K]

Hi @johngod373.

Welcome to the community.

Are you logged in when this is happening?

What handset are you trying to select?

Jon