When does trade in envelope arrive?

5142Katie · ‎27-03-2023

Hi,

I've been with EE for a few weeks now and went with the trade in option. I haven't recieved any info on where or when to send my old phone in though.

Does anyone know how long it usually takes? I don't want my bill to suddenly jump up because I haven't been sent what I need, to trade in my old phone.

Thanks in advance 😊

Chris_B · ‎27-03-2023

@5142Katie You should have had this by now. I recommend you call customer services, it’s 150 from your device.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎27-03-2023

@5142Katie You should have had this by now. I recommend you call customer services, it’s 150 from your device.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.