Thanks James,
I found the number (interestingly that link worked on my phone but not on my computer) and linked the accounts so now I can see my bill.
You have been very helpful thank you - but I can't help but think it shouldn't have been so difficult in the first place
If you could pass on this feedback to customer experience team would be great (or let me know how to do it myself)
1. On the billing and payment help page there should be guidance saying you need to link a product first (though to be honest I would expect this to be done automatically - not had to do this with other providers)
2. When linking a product the language where it says mobile or SIM vs broadband isn't immediately clear for users trying to link a 5Grouter
3. Information on how to find your sim number for 5g router users should be provided on the next page where it asks for the mobile number
