Verify a new ID

[Samlo]

Hi,on the app i verified my id about a a year ago, but now because my passport expired it says i need to verify a new id, but how can i do that when it doesnt give me an option to reverify it

 

[JWB94]

Another having the same problem. My experience is exactly the same as hdnev6's. I've tried installing the app on another device as well and the problem remains.

It's a bit of a joke to mark this as solved when it very clearly isn't

[Lesley_W]

Hi both, 

Thanks for coming to our community. 

I've sent you each a private message to your community inbox to see if I can help with this. 

Lesley

[Diplodocus2000]

Hi there, having the exact same problem. 

[Linzi_H]

Hi @Diplodocus2000 

I'll send over a Private Message to take some further details. 

Linzi