Verify a new ID

[Samlo]

Hi,on the app i verified my id about a a year ago, but now because my passport expired it says i need to verify a new id, but how can i do that when it doesnt give me an option to reverify it

 

[mik786]

I'm on my third conversation, and they all say it's simply a case of deleting the ID from this page!

[mik786]

Did you ever resolve it?

[Technaudio]

No.

TBH, I'd forgotten about it until you replied earlier.

Lets see if it gets fixed...

[Linzi_H]

Hi @Technaudio @mik786 

I'm sorry to see that you're both struggling with deleting your expired ID through the app. Thank you for the screenshot, that's really helpful. 

If you head to Profile> Manage Verified ID> Manage Data Consent> Withdraw Consent, does it allow you to complete these steps to remove?

Are you seeing any other errors at all? 

Linzi 

[Technaudio]

No 

Again. There is no option to 'Manage Data Consent'

[Linzi_H]

Thanks @Technaudio, I just wanted to be 100% sure if the option was there and showed an error, or if the option is missing altogether. 

I have reached out to our support team for further advice, and I will let you know once I have any updates. 

Linzi 

[mik786]

Thanks for the reply @Linzi_H 

Having failed epically with customer services, I went into the EE store in Newbury who also were totally unable to find the this “Manage Data Consent” option at all, they were also unable to work out how to change it. That page is as my screenshot shows and there is no option at all.

appreciate any help as I’m unable to change sims without this.

[Linzi_H]

Thanks for letting me know @mik786 

If you need to change your SIM, our Customer Service team should be able to support you with this, as they'll be able to manually process it for you.

Linzi 

[Linzi_H]

Hi @mik786 @Technaudio 

I have sent you both a Private Message to gather some more information. 
Please get back to me when you have the chance.

Thanks so much,
Linzi 

[hdnev6]

Hello!

I’ve arrived at this thread as I’m having the exact same issue. I originally had a Verified ID via my driving licence, but this has now expired. I cannot re-verify:

• There is no option to update my expired Verified ID.
• There is no option to reverify my driving licence to renew my Verified ID.
• There is no option to add a new/different form of Verified ID, e.g., passport instead of driving licence. 
• There is no option to withdraw consent anywhere on the Verified ID options. There is only a link to the Privacy Policy, nothing more, in the “How we protect your data” screen. 

I’m unsure if it’s related, but the “Need to verify in an EE store?” button is currently non-functional - tapping on it does nothing. However, a faint grey line does flash around the box after tapping the button, so there is some kind of register of tapping the button in the app. 

Any help would be appreciated, as I’ve been digging and exploring all areas of the app and there is simply no way to update a Verified ID or withdraw consent.