Using EE app on mobile phone without PIN

BBSS · ‎04-08-2026

I cannot get past this step on my RE app without setting up a PIN. I am happy with my password which I can remember but I would not remember some random number. Is there anyway I can get round this? At the moment I cannot use the app because of this.

Schockwave · ‎06-08-2026

@BBSS , you do not have to use the app, you can log-in via the website into your account, but the reason for using the pin, is to make sure that you are the one who is logging into your account via the app, it is for safety, as more and more scams and people’s devices are also stolen, so using Face ID or fingerprint is another way of logging in and also if you can set up a passkey, is another way of logging into your account, these are the safest way of logging into the account.

I have passkey for many loggings in now, no need for pin or password.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Northerner · ‎04-08-2026

Hi @BBSS

Use your bank pin as it should be private.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

BBSS · ‎04-08-2026

Not private enough. Each card has it's unique pin. At 80 that is quite
enough numbers to remember. Thanks for the suggestion, yhough

Chris_S · ‎05-08-2026

Hi @BBSS

I can imagine it's frustrating when the app is asking you to set up a PIN.

Is there a 'Skip' option displayed just under the screen that's asking you to set up the PIN?

Chris S

BBSS · ‎05-08-2026

Regrettably, no.

Chris_S · ‎05-08-2026

Thanks for letting us know @BBSS.

If you set up a biometric verification option, such as face recognition or fingerprint recognition, your app shouldn't ask you to set up a PIN in future.

Chris S

BBSS · ‎05-08-2026

I have fingerprint recognition and all my other apps are happy with that
but not EE.

ee_user14 · ‎05-08-2026

What's stopping you from just choosing one of your existing bank PINs and using that? Just choose the card you use the most frequently, and thus whose PIN comes to mind the most prominently, and hey presto.

BBSS · ‎05-08-2026

That is not secure and certainly wouldn't be recommended by your bank! I
don't want a pin. I have had a mobile phone for more man 35 years so have
probably had the app for as long as it's been available. Why now am I
asked for a PIN? No, not going to happen, I would sooner not use the app.

Schockwave · ‎06-08-2026

@BBSS , you do not have to use the app, you can log-in via the website into your account, but the reason for using the pin, is to make sure that you are the one who is logging into your account via the app, it is for safety, as more and more scams and people’s devices are also stolen, so using Face ID or fingerprint is another way of logging in and also if you can set up a passkey, is another way of logging into your account, these are the safest way of logging into the account.

I have passkey for many loggings in now, no need for pin or password.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.