Upgrade

[Victoria19931]

I want to upgrade without flex pay how do I do this!? I am an employee and it doesn’t let me add my f&f discount

[Katie_B]

Good morning @Victoria19931. 

Are you aware if you have cleared the balance with Flex Pay?

This must be done before upgrading. 

Are you looking to upgrade to a pay monthly contract?

Katie

[Kimmcgroryxx]

I’m not currently on flex pay but it’s the only option for an upgrade. My contract has finished. Why is this the only option. It’s effecting my f&f too 

[James_B]

Hi @Kimmcgroryxx,

Welcome to the EE Community. 🙂

Please get in touch with our Customer Care Team who can access your account.

They'll be happy to take a look at this for you.

James

[Cozymg]

Hi

I am looking to upgrade my pay monthly contract and phone, as I am at the end of my contract. It appears that I have the same problem when trying to upgrade, the option available is flexpay which I am not happy to use. please advise.

Mike

[Christopher_G]

Hi @Cozymg 

If you give us a call on 150 or pop into your nearest EE Store, they'll be able to run through some standard plan options with you.

Chris

[Lc48]

Hello - did you get this sorted at all? 

I am having the same issue, I tried to call 150 yesterday and he said to not chose flexpay for they is no option to not chose this! 

Thanks 

[Katie_B]

Hello @Lc48. 

If the option which you wish to proceed with is not showing please give our customer care team another call on 150. 

Katie

[Lc48]

Hello,

I did and they said there should be another option, and to keep trying, but
it's always the same.

Thanks

[Katie_B]

Our upgrades team will be able to help process this for you @Lc48. 

Katie