Upgrade

[Victoria19931]

I want to upgrade without flex pay how do I do this!? I am an employee and it doesn’t let me add my f&f discount

[Lc48]

And then will I be able to add the employee discount on top?

Thanks

[Katie_B]

Hi @Lc48. 

Is it your Friends and Family discount you wish to apply or staff discount?

If you are wanting to apply Friends and Family the discount now entitles 50% off Sim Only EE pay monthly plans or Airtime Plans when you take an eligible Flex Pay plan from EE.

Katie

[Lc48]

No I am looking at my own employee discount on an upgrade at the moment.

I haven't looked in to friends and family discount yet

Sent from Outlook for Android<>

[Katie_B]

Thanks for confirming @Lc48. 

This needs to be done through the work intranet for your discount to be applied. 

Katie

[Lc48]

That's what I have tried to do, but it says you won't get the discount on a flex plan but the only thing I'm offered is the flex! I have no options to do this without seeing the flex credit!?

Thanks

Sent from Outlook for Android<>

[Katie_B]

Hi @Lc48. 

Have you filled in the form via your work portal?

If you continue to have issues with this I would recommend getting in touch with the colleague offers team via your work email. 

Katie

[Lc48]

I have gone through filling the form out but you need to manually put in
all the details of the phone you want and the deal that's showing, the fact
I can only see it as the flex credit deal and nothing else across the site
means I can't use that information.

Do you have the contact details for who I should contact at all?

Thanks

[Katie_B]

Hi @Lc48. 

I understand now. 

I have sent you a private message. 

Katie 🙂