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Upgrade issues

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La62
Visitor

‎14-09-2023 03:28 PM

When trying to upgrade via the website and needs a pin conformation to a register number on your account a the trouble is when phone broken that doesn’t power up you can’t enter pin when you have given delivery address and email no options give on how to receive pin via text or email 

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Christopher_G
EE Community Support Team

‎14-09-2023 05:35 PM

Hi @La62 

Welcome to the community.

Are you able to put your SIM in another phone to receive the text? If not, I suggest speaking to our Mobile Care team or popping into your nearest EE Store.
Chris

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Christopher_G
EE Community Support Team

‎14-09-2023 05:35 PM

Hi @La62 

Welcome to the community.

Are you able to put your SIM in another phone to receive the text? If not, I suggest speaking to our Mobile Care team or popping into your nearest EE Store.
Chris